If you encountered a problem during the use of an access code, please first of all carry out the following checks :

- Did you correctly enter the access code? To be sure, retry a new attempt !

- It is possible (very seldom!) that a code is refused because of an excessive traffic on the system. Please wait a few minutes, and enter again your access code !

- Check that the cookies are activated on your computer :
This service is reliable on the recent navigators like Internet Explorer, Netscape and AOL, like on the environments WINDOWS and MACINTOSH.
It requires the activation of the “cookies” on your navigator.
The cookies are normally already activated by default (95% of the cases). If you have error messages, you will have to modify your navigator's parameters as next :

• If you are on Internet Explorer : in “Tools/Options Internet/Confidentiality”, to check that the level “average” or “fairly high” is well selected. It is necessary to avoid the levels “blocking all the cookies” and “high”.
• If you are on Netscape : Edition/Preferences/Confidentiality and safety (to only accept the cookies Web site of origin, or all cookies).
• If you are on AOL : To check the options of confidentiality like above starting from the menu: “To personalize/My preferences/Internet”.

- Problems involved in the use of a FIREWALL :
If you installed a FIREWALL on your computer, it is possible that this software prevent the correct operation of the micro-payment system.
Thanks for agreeing to desactivate your FIREWALL to be able to launch the micro-payment system, and to reach the desired document.

- Problems involved in the “JAVASCRIPT” configuration of the Navigator :
For the correct operation of the micro-payment system, it is necessary to validate the Javascript function of your navigator :

- For the Internet Explorer Navigator :

• In your navigator, click on “Tools”, then on “Internet Options”.
• Then return in “Security”.
• Choose in “Restoring the protected parameters” the “Average” level.
• Click on “Ok”.
• Lastly, do not forget to click on “Bringing up to date” in “Posting”. (or press F5 key)

- For the Netscape and Mozilla Navigators :

• In your navigator, click on “Edition”, then on “Preference”.
• Enter the “Advanced” menu.
• Click on “Javascript Activating”.
• Validate while clicking on “Ok”.
• Lastly, do not forget to click on “Bringing up to date” in “Posting”. (or press on F5 or on the keys Ctrl+R)

If in spite of these checks, your code is always refused, contact our technical staff via the following contact form.